Enables better customer experience management by allowing you to access all leads, complaints, content, digital channels and reporting while analyzing performance, all through one platform.
** This channel requires technical knowledge and integration and may need you to contact firstname.lastname@example.org
Redirect customer support inquiries from different channels, such as Facebook, Twitter, Instagram, LinkedIn, Website Forms and Chats, App Stores, Google Reviews, Email and much more to the Occuz 360 platform
Create different agent users and agent groups and assign certain agents to different groups that are responsible for requests and inquiries from specific channels
View total number of threads closed, average touch points per thread, average response time per thread, average closing time per thread and much more for a timeframe of your choice
Convert your customer inquiries and interactions into tickets, with advanced filtering, and keep them all organized in one place. Never leave your customers' questions unanswered.
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