Enables better customer experience management by allowing you to access all leads, complaints, content, digital channels and reporting while analyzing performance, all through one platform.
** This channel requires technical knowledge and integration and may need you to contact support@occudiz.com
Redirect customer support inquiries from different channels, such as Facebook, Twitter, Instagram, LinkedIn, Website Forms and Chats, App Stores, Google Reviews, Email and much more to the Occuz 360 platform
You can help customers in real-time across all of your channels, ensuring enhanced brand sentiment and increased customer loyalty
Create different agent users and agent groups and assign certain agents to different groups that are responsible for requests and inquiries from specific channels
Agents can respond to your community channels. Assign agents to specific threads, and monitor their performance through individual dashboards
View total number of threads closed, average touch points per thread, average response time per thread, average closing time per thread and much more for a timeframe of your choice
Our Dashboards are used to evaluate specific channel performance, as well as customer support and sales agent performance
Convert your customer inquiries and interactions into tickets, with advanced filtering, and keep them all organized in one place. Never leave your customers' questions unanswered.
Treat each customer interaction as a different thread, with the ability to automatically create new threads for the same customer with different inquiries, and keep track of all your customer inquiries
Create different tags for for sales, inquiries, complaints or any other scenario, to keep track of your customer touchpoints.
Create different tags for each of your departments in order to keep track of number of complaints, inquiries or compliments coming in for each department.
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